Your Privacy Is Our Responsibility
Your personal information on kv33 is completely safe and secure — this policy explains how we manage your data.
Introduction and Purpose
kv33 ("we", "our", or "the platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy will inform you how kv33 collects, uses, shares, and protects your personal information.
By using this website or application, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using this service. We reserve the right to amend this policy at any time, and any changes will be published on this page.
What Information We Collect
Opening an account and using services on kv33 requires certain personal information. We collect only the information that is essential for providing services, ensuring security, and meeting legal obligations.
Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — confirmation of 21+)
- National ID card or passport number (where applicable)
- Gender
Contact Information
- Email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- Residential address
Financial Information
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Transaction history (deposits and withdrawals)
- Wallet balance and bonus records
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Site access times and usage patterns
Gaming Activity Information
- Play history and betting records
- Preferred game categories
- Bonus usage information
- VIP tier and points balance
Communication Records
- Live chat conversation logs
- Email correspondence
- Details of complaints or requests
How Your Information Is Used
kv33 uses collected information only for specific and legitimate purposes. Below we clearly outline each purpose:
Account Management and Service Delivery
Information is used to create, verify, and manage your account. This information is needed to process deposit and withdrawal requests, award bonuses, and ensure VIP benefits. It is also used to verify the minimum deposit amount of ৳300 and the minimum withdrawal amount of ৳800.
Security and Fraud Prevention
Technical information is analysed to maintain account security, detect unauthorised access, and prevent financial fraud. This information is also used to carry out age verification (21+) and to comply with responsible gaming guidelines.
Service Improvement and Personalisation
Information is used to analyse your gaming preferences and provide a better experience. This information helps deliver relevant promotional offers (such as a 200% welcome bonus or VIP cashback) to you.
Meeting Legal Obligations
Information is retained and used to comply with applicable laws and regulations — including anti-money laundering and Know Your Customer (KYC) requirements. This information may also be needed to respond to lawful requests from authorities.
Communication and Support
Information is used to send important notifications about your account, provide 24/7 Bengali live chat support, and resolve your complaints or queries.
Sharing Information with Third Parties
kv33 does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the specific situations below:
Payment Processors
Necessary financial information is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for processing the specific transaction.
Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming process certain session information during gameplay. This information is used to a minimal extent for the purpose of operating the games.
Legal Authorities
Necessary information may be provided in response to valid legal orders, court directions, or lawful requests from government authorities. In such cases, we provide only the specific information requested.
Technology Service Providers
Limited information is shared with trusted technology partners for server hosting, cybersecurity, data analysis, and customer support software operations. All such partners operate under strict confidentiality agreements.
Cookie and Tracking Technologies
kv33 uses cookies and similar technologies to keep the website running smoothly and to improve your experience.
Essential Cookies
These cookies are essential for keeping the site running. They are needed to maintain login sessions, store security tokens, and remember your language preference. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
These cookies are used to understand which pages are visited most, where users spend more time, and which features are used most. This information helps improve the service. Data is processed in aggregated and anonymous form.
Preference Cookies
These cookies are used to display your gaming preferences, display settings, and personalised content. They make each of your visits more convenient.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Security Measures
kv33 takes the highest level of technical and organisational measures to protect your information. Our security framework includes:
SSL Encryption
All data transfers are encrypted via SSL/TLS protocols.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Access Control
Only authorised staff are granted limited access to specific data.
Regular Audits
Systems are kept up to date through regular security audits and vulnerability testing.
Data Retention Period
kv33 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
While Your Account Is Active
All identity, contact, and gaming information is retained for as long as your account remains open. During this time you can update or correct your information at any time.
After Your Account Is Closed
Even after an account is closed, financial transaction records and KYC information are retained for the period required under applicable legal obligations. After that period, information is securely deleted.
In the Case of a Dispute or Investigation
If a dispute or legal investigation is ongoing, relevant information relating to that matter may be retained until the dispute is resolved or the investigation is concluded.
Your Rights and Choices
As a kv33 user, you have several important rights over your own information. We respect these rights and help you exercise them:
Right to Access Information
You have the right to request a copy of the information we hold about you. If requested via live chat or email, the information will be provided within a reasonable time.
Right to Correct Information
If your account contains incorrect or incomplete information, you may request that it be corrected. Most information can be updated directly by you in your account settings.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, due to legal obligations, we may be required to retain certain information for a set period.
Right to Object to Processing
You may opt out of marketing communications or object to the use of your information for specific purposes. Your request will be acted upon within a reasonable time.
Protection of Minors' Information
Policy for Those Under 21
kv33 operates exclusively and strictly for those aged 21 and above. We do not knowingly collect information from anyone under 21. Age is verified at registration, and if any account is confirmed to belong to a person under 21, that account is immediately closed and all collected information is deleted.
If you become aware that someone under 21 is using this platform, please notify us immediately at [email protected].
Policy Changes and Updates
Process for Policy Changes
kv33 reserves the right to amend this Privacy Policy as needed. If significant changes are made, we will notify you by email or live chat. The date of the most recent update will always be shown at the top of this page. Continuing to use the site after any changes are made will be considered as your consent to the updated policy.
Related Policies
It will be helpful to read our other policies alongside this Privacy Policy. Our Terms and Conditions set out the overall terms of service use, and our Responsible Gaming page contains detailed guidelines on safe gaming practices.
Contact Us
For any questions, complaints, or requests relating to privacy, please get in touch with us. Our privacy team will respond to your message in a timely manner.